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1.Why should I buy phone card from Call-China.com? 7.How long can I keep using my Instant Phone Card?
2.How long does it take to receive my phone card? 8.Can the phone card be used in the phonebooth?
3.What should I do if I lose my pin? 9.Can our lost minutes be compensated?
4.Is my credit card transaction secure? 10.Which expenses can`t be compensated?
5.What is a monthly (or weekly) service fee or connection fee? 11.Can the phone card be exchanged after it has been sold?
6.How do I use my instant phone card availably?    

1.Why should I buy phone card from Call-China.com?
Call-China strives to bring you high quality cards at reasonable prices. You will find the most complete selection of the finest phone cards and use them within minutes after your payment.
2.How long does it take to receive my phone card?
You can receive your phone card pin number, dialing instruction and the other information as quickly as several seconds after your credit card payment is approved. However, sometimes, this approval is achieved within 1 minute or less since the bad network.
3.What should I do if I lose my pin?
All of your pins are listed in your personal account. Simply, login My Account to view the list.
 
4.Is my credit card transaction secure?
We employ 128-bit encryption technology to ensure that all of your credit information is transferred securely to credit card company only . It won¡¯t be disclosed to the 3rd parties or any unauthorized person.
5.What is a monthly (or weekly) service fee or connection fee?
A connection fee is charged against your phone card every time you make a phone call. Typically, these types of phone cards are best suitable for people whose calls last more than an hour. A monthly or weekly service fee are flat fees charged monthly (or weekly) in order to encourage you to use up the phone card as soon as possible to avoid constant service fees. Usually, service fees are applied after completion of your first call.
6.How do I use my instant phone card availably?
To save your time and effort , We suggest that you can use phone¡¯s memory function to storage the pin number and destination number on your phone, so that you can make less mistake to make a call.
7.How long can I keep using my Instant Phone Card?
Unfortunately, these phone cards do not last forever. Many of them have an expiration date .As a result, your phone card is only valid until the expiration date or until all the minutes are used up, whichever comes first. Please read the description to check the expiration date.
8.Can the phone card be used in the phonebooth?
There is a surcharge to call from payphone, hotel phones, and college campus phones etc.
9.Can our lost minutes be compensated?
Every phone card has the possibility to lost minutes, so please send email request to us ,and we will return the lost minutes .Don¡¯t call us to ask for the lost minutes because we only accept the way by email request.
10.Which expenses can?ˉt be compensated?
The connection fee ,service fee or the other fees can't be compensated according the rule of our company.
11.Can the phone card be exchanged after it has been sold?
Base on the rule of company, all the phone card can't be exchanged after it has been sold. But for especial reason ,we can exchange another new phone card for free if the card can't be used normally.

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